Refund policy

Return & Refund Policy

Hassle-free returns. Clear process. Fair resolution.

Effective September 2026 · India Only

At Slide Essential, customer satisfaction is important to us. If you receive a wrong, damaged, defective, or incomplete product, we will work with you to resolve the issue as quickly as possible.

This Return & Refund Policy applies to orders delivered within India and explains the conditions and process for returns, replacements, and refunds.

Please note: For returns caused by customer preference or customer error, return shipping charges may be borne by the customer. For products that are wrong, damaged, defective, or missing due to our error, Slide Essential will arrange or bear the applicable return/replacement shipping cost.

01 — Return Conditions

A return, replacement, or refund request may be accepted when the following conditions are satisfied:

Condition Requirement
Original Condition Product must be unused, undamaged, and in its original condition.
Original Packaging Original box/packaging, labels, manuals, accessories, cables, and other supplied items should be retained.
Proof of Issue For damaged, defective, wrong, or missing-item claims, an unboxing video is strongly required and may be requested for verification.
Product Verification The product must match the item originally shipped by Slide Essential.
Issue Reporting Damage, missing items, wrong products, or major defects should be reported within 48 hours of delivery.
Product Not as Described Complaints regarding a product being materially different from its listing should be reported within 24 hours of delivery.

02 — Eligible Reasons for Return / Replacement

Wrong Product Received

If you receive a product different from the one ordered, please contact us within the applicable reporting period

After verification, we may arrange a replacement or provide a refund, as applicable.

Damaged Product

If the product arrives physically damaged, please take photographs/videos of the package and product and contact us immediately.

An unboxing video may be required to process the claim.

Defective Product

If the product does not function as described under normal intended use, contact us with details of the issue.

We may request photographs, videos, or basic troubleshooting before approving a replacement or refund.

Missing Item / Accessory

If an item or accessory mentioned in the order is missing from the package, report it within the applicable reporting period.

We may verify the packing and shipment records before approving the claim.

03 — Change of Mind / Customer Preference

Returns due to personal preference may not be accepted for all products.

Examples include:

  • Changed your mind after ordering

  • Ordered the wrong product

  • Ordered the wrong specification

  • No longer required the product

  • Personal preference regarding appearance

  • Compatibility issues caused by the customer not checking product specifications before purchase

Where a return is accepted for such reasons, the product must generally be unused and in original condition, with all original packaging and accessories.

Return shipping charges may be borne by the customer.

04 — Products Not Eligible for Return

The following may be excluded from return or replacement:

  • Products that have been used, damaged, modified, or altered after delivery

  • Products with missing accessories or parts caused by the customer

  • Products damaged due to incorrect installation or misuse

  • Products damaged due to electrical issues, voltage fluctuations, short circuits, or improper connections

  • Products damaged through physical abuse or negligence

  • Products returned without required accessories or packaging

  • Products with signs of tampering

  • Products that cannot be identified as the product originally shipped by Slide Essential

  • Products returned after the applicable return/reporting period

  • Customized or specially prepared products, where applicable

Note: Nothing in this policy is intended to exclude rights that cannot legally be excluded under applicable Indian law.

05 — Unboxing Video

For electronics products, we strongly recommend recording a continuous unboxing video from the moment the sealed package is opened.

The video should clearly show:

  1. The shipping package

  2. Shipping label/order details

  3. The sealed condition of the package

  4. Opening of the package

  5. The product and accessories

  6. Any visible damage or missing item

For claims involving damage, missing items, or certain defective-product disputes, Slide Essential may request the unboxing video and other evidence before approving a return, replacement, or refund.

06 — Return Request Process

To request a return, replacement, or refund:

Step 1 — Contact Us

Contact Slide Essential through our official customer-support channel and provide:

  • Order ID

  • Customer name

  • Contact number

  • Product name

  • Reason for return

  • Photos/videos of the product and package, where applicable

Step 2 — Verification

Our team will review the request and may ask for additional information, photographs, videos, or troubleshooting details.

Step 3 — Approval

If the request is approved, we will provide the applicable return/replacement instructions.

Step 4 — Return / Replacement

Where a physical return is required, the product must be packed securely with all applicable accessories and packaging.

Step 5 — Inspection

After receiving the returned product, we will inspect it to verify the reported issue and the condition of the product.

07 — Refund Process

If a refund is approved, it will generally be processed after the returned product has been received and inspected.

Inspection

Up to 2 business days

Refund Processing

Up to 7 business days after approval

The refund will generally be made to the original payment method, subject to payment gateway/banking processing times.

The actual time for the amount to appear in your account may vary depending on your bank, card issuer, UPI provider, payment gateway, or other financial institution.

08 — Replacement

Where a replacement is approved, Slide Essential may provide a replacement product subject to:

  • Product availability

  • Verification of the reported issue

  • Return and inspection requirements, where applicable

If the same product is unavailable, we may offer an alternative resolution, including a refund, where applicable.

09 — Cancellation Policy

Orders may be cancelled before dispatch, subject to order status and processing conditions.

Once an order has been dispatched, cancellation may no longer be possible.

If a customer refuses delivery after dispatch without a valid reason, applicable shipping and logistics costs may be deducted from any eligible refund, subject to applicable law.

10 — Refusal of Delivery

Customers are requested to accept the shipment after checking the package for obvious external damage.

If the package appears visibly damaged at the time of delivery, please:

  • Take photographs/videos of the package

  • Record the condition of the package

  • Contact Slide Essential as soon as possible

Unjustified refusal of a dispatched shipment may result in deduction of applicable shipping or logistics costs from an eligible refund.

11 — Courier Delays

Delivery timelines may occasionally be affected by courier delays, weather, transportation disruptions, operational issues, or other circumstances beyond our control.

If your shipment has not received a tracking update for an extended period, contact us with your Order ID.

We will coordinate with the applicable courier partner and take reasonable steps to resolve the issue.

12 — Important Electronics Disclaimer

Before purchasing an electronics product, customers should carefully check the product specifications, compatibility, dimensions, connector type, voltage/current requirements, and intended use mentioned on the product listing.

For example, products such as:

  • HDMI cables

  • Power cables

  • Adapters

  • CAT6 cables

  • USB hubs

  • Laptop accessories

  • TV wall mounts

  • Electronic accessories

must be used according to their stated specifications and installation requirements.

Damage caused by incorrect installation, incompatible equipment, excessive voltage, short circuits, physical damage, or misuse may not qualify for a return or replacement.

13 — Warranty

If a product carries a specific manufacturer or seller warranty, the warranty terms mentioned on the relevant product listing/invoice will apply.

Warranty claims may require verification of the product, serial number, purchase details, photographs, videos, or other information.

Warranty coverage does not automatically cover physical damage, misuse, unauthorized modification, or damage caused by incorrect installation unless specifically stated otherwise.

14 — Frequently Asked Questions

Who pays for return shipping?

If the issue is caused by our error, such as a wrong, damaged, defective, or missing product, Slide Essential will arrange or bear applicable return/replacement shipping costs, subject to verification.

For eligible customer-error or change-of-mind returns, the customer may be responsible for return shipping.

How long do I have to report a problem?

Damage, wrong-item, and missing-item issues should generally be reported within 48 hours of delivery.

Product-not-as-described complaints should generally be reported within 24 hours of delivery.

Is an unboxing video mandatory?

For electronics products, an unboxing video is strongly recommended.

For damage, missing-item, or certain dispute claims, Slide Essential may require an unboxing video or other evidence to verify the claim.

Can I return a product because I changed my mind?

A change-of-mind return may not be available for every product. If accepted, the product must generally be unused and in original condition, and return shipping may be borne by the customer.

What if I ordered the wrong product?

Please contact us as soon as possible. If the order has not been dispatched, we may be able to modify or cancel it.

After dispatch or delivery, the request will be handled according to the applicable return conditions.

How long does a refund take?

After the returned product is received and approved, Slide Essential generally processes the refund within 7 business days. Bank/payment-provider processing may take additional time.

What if my product is defective?

Contact us with your Order ID and details of the problem. We may request photos/videos or troubleshooting information. After verification, an eligible replacement or refund may be provided.

15 — Contact Us

SLIDE ESSENTIAL

For return, replacement, refund, or product-support requests, please contact us through the customer-support details provided on our website/order confirmation.

Customer Support:
9421336620

Email:
slideessential.info@gmail.com

Business Hours:
Monday – Saturday
9:00 AM – 7:00 PM

16 — Policy Updates

Slide Essential reserves the right to update or modify this Return & Refund Policy when necessary.

Any updated version will be published on this page with a revised effective date.

Effective Date: September 2026

Brand: Slide Essential
Country: India